Jana Sevaka initiative was launched by Government of Karnataka to provide Doorstep Delivery of Government Services to citizens. The program currently offers 58 G2C services spanning 8 departments.
This programme is implemented by the Directorate of Electronic Delivery of Citizen Services (EDCS), Government of Karnataka.
Citizens can book a slot either by calling the Call Center (080-44554455) or by using web-based application (www.janasevaka.karnataka.gov.in) or through mobile app (Mobile One). Janasevaka, equipped with all the required hardware, visits the citizen premises in the specified time to raise an application. Janasevaka is integrated with SAKALA (guarantee of services to citizens within the stipulated time limit) to ensure timely disposal of the applications. Once approved, Janasevaka visits the citizen premises to deliver the service/documents.
Janasevaka journey started on March 2, 2019 in T.Dasarahalli assembly constituency with 5 services. It was extended to three more Legislative Assembly Constituencies - Rajajinagar, Mahadevapura and Bommanahalli by Hon’ble CM of Karnataka on February 4, 2020. 48 more services were added to this program in this phase. 5 more key services along with a new assembly constituency (Yeswanthpur) were added in January 2021 to take total count to 58 services in 5 assembly constituencies. More than 90,000 applications have already been raised through Janasevaka in these 5 constituencies till date.
The program was put on hold during the first wave of Covid-19 pandemic. The project resumed on 18 January 2021 with changed strategy adopting all Covid-19 safety protocols. Janasevakas catered to the needs of citizens very effectively during the second wave and continue to do the same.
Key Program Details:
Service charge: Rs 115 + Departmental Service Charge
Slots for service delivery can be booked as per applicant’s convenient time between 8AM to 8PM on all days.
Feedback from citizens post-delivery of each service is obtained which has led to better monitoring to avoid overcharging, misbehavior, and delay in visits.
Benefits to the citizens:
No need to spend time and money on traveling to Government offices or citizen service centers for availing services. This is especially helpful for senior citizens, physically challenged persons etc.
Working population need not lose opportunity cost in the form of loss of livelihood
No need to wait in long queues to avail services
No more dependency on middlemen
Helps in avoiding visits to crowded government offices to avail services (proved to be a better service delivery channel amidst Covid-19 pandemic)
Departments and Services under Janasevaka:
Currently 58 services from 8 departments can be availed under Janasevaka program.
UIDAI – 4 service (Aadhaar updates)
Revenue Department – 21 services (Income certificate, caste certificate, old age pension, widow pension, Sandhya Suraksha Yojane, Physically handicapped pension etc.)
Karnataka Building and Other Construction Worker's Welfare Board – 9 services (New Registration with board, continuation of registration, marriage assistance, education assistance, application for pension etc.)
Dept For Empowerment Of Differently Abled and Senior Citizen - 1 service (Senior Citizen Card)
Health and Family Welfare - 1 service (Ayushman Bharat Arogya Karnataka Health Card)
Karnataka State Police - 3 services (Police Verification Certificates)
Food and Civil Supplies - 1 service (APL Card)
Steps for Booking slot via Mobile App
Go to Android Play Store or Apple Store and download Mobile One App. Log on to mobile app and click on Jana Sevaka
Citizens can see the list of available services on the app. On Clicking the service required, service details (documents required, service fee etc) will be displayed
Once Citizen confirms, available slots will be displayed to citizen. Citizen can book any of the available slot based on their convenience. Once the slot is booked, an OTP will be sent to citizen which has to be shared with Jana Sevaka at time of service delivery.
After booking confirmation, Jana Sevaka will be assigned to fulfill that slot. Jana Sevaka will visit the citizen’s home on the requested date and time. Once the citizen shares the OTP with Jana Sevaka, he/she will assist the citizen in filling the application form. He/she will also scan and upload any document required to avail the service
Jana Sevaka will collect Service fee along with department fee required to avail the service
Citizen will get an acknowledgment via SMS on their mobile
Once the application is processed by the concerned department, Jana Sevaka will deliver the certificate/NOC/Permission/License etc to citizen’s home
After service is completed, feedback will be sought from citizens for further improvement of service delivery